Privacy Policy — How okbaze Handles Your Data

📥 1. Data We Collect

okbaze collects personal data from players at various points during the account lifecycle. The categories of data we collect, and the context in which each category is gathered, are set out below.

1.1 Registration Data

When you create an account on okbaze, we collect the information you provide during the registration form, including your chosen username, email address, mobile phone number (used for OTP verification and account security), and date of birth (used to confirm that you meet the 18+ age requirement).

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations, we require players to submit identity documentation before processing their first withdrawal. This typically includes a photograph or scan of a Bangladesh National Identity Card (NID), passport, or other accepted government-issued photo identification. We may also request a selfie photograph for liveness verification purposes. This data is processed solely for the purpose of identity and age verification.

1.3 Financial & Payment Data

When you make a deposit or request a withdrawal, we collect the information necessary to process that transaction. For mobile money payments (bKash, Nagad, Rocket, Upay, SureCash), this includes the registered mobile number associated with your payment account. For bank transfers, this includes your bank account number, bank name, and the name of the account holder. okbaze does not store full card numbers or sensitive authentication credentials for any payment method.

1.4 Transactional & Gameplay Data

We maintain records of all deposits, withdrawals, bonus credits, wagering activity, game session history, and account balance changes. This data is used to operate the platform correctly, resolve disputes, detect fraudulent activity, and meet our record-keeping obligations.

1.5 Technical & Device Data

When you access okbaze, our servers automatically log certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited on our site, and the time and duration of your sessions. This data is used for security monitoring, fraud prevention, and anonymous aggregate analytics.

⚙️ 2. How We Use Your Data

okbaze uses the personal data it collects only for the purposes described in this Privacy Policy. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected. The primary purposes for which we use your data are:

• Account Management: To create, maintain, and administer your okbaze account, including processing your registration, managing your account settings, and communicating with you about account-related matters such as password resets, security alerts, and verification requests.
• Transaction Processing: To credit deposits to your account balance, process withdrawal requests to your nominated bKash, Nagad, Rocket, Upay, SureCash, or bank account, and to maintain accurate financial records of all transactions on your account.
• KYC & Regulatory Compliance: To verify your identity and confirm that you are at least 18 years of age, in fulfilment of our age-restriction policy. We also use data to conduct anti-money laundering (AML) checks and to comply with any applicable reporting obligations.
• Fraud Prevention & Platform Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, payment chargebacks, and any other conduct that violates our Terms & Conditions or applicable law. This includes automated monitoring of gameplay patterns, login behaviour, and transaction activity.
• Customer Support: To respond to your enquiries, complaints, and support requests submitted via email ([email protected]) or live chat. Support communications are logged and retained to allow accurate reference in the event of a follow-up or escalation.
• Responsible Gaming: To monitor gameplay activity for signs that a player may be experiencing gambling-related harm, to administer voluntary self-exclusion and deposit limit requests, and to contact players who have triggered our responsible gaming monitoring thresholds.
• Service Improvement & Analytics: To analyse aggregated, anonymised data about how players use the okbaze platform so that we can improve navigation, game selection, payment flows, and the overall user experience. Individual player data is not used for commercial profiling.
• Marketing Communications: If you have explicitly opted in to receive promotional communications from okbaze, we may use your email address or mobile number to send you information about relevant promotions, bonuses, or seasonal offers. You may opt out at any time by contacting [email protected].

🤝 3. Data Sharing & Third Parties

okbaze does not sell your personal data. We share your data with third parties only in the limited circumstances described below, and only to the minimum extent necessary for the specified purpose.

• Payment Service Providers: When you make a deposit or withdrawal, the transaction details necessary to execute the payment are shared with the relevant payment provider — bKash, Nagad, Rocket, Upay, SureCash, or your nominated bank. Each payment provider operates under its own privacy policy and security standards. okbaze shares only the minimum data required to complete the transaction.
• KYC & Identity Verification Partners: Where okbaze uses a third-party identity verification service to process KYC submissions, your identity documents and verification selfie may be transmitted to that provider's secure processing systems. Such providers are contractually bound to use your data solely for the verification task and to maintain appropriate security standards.
• Game Software Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token or anonymised player identifier to launch and operate their game clients within okbaze. These providers do not receive your name, contact details, or payment information.
• Analytics & Security Providers: We may use third-party tools to monitor platform uptime, detect security threats, and analyse aggregated usage patterns. These tools receive anonymised or pseudonymised data only.
• Legal & Regulatory Authorities: okbaze will disclose personal data to law enforcement agencies, regulators, or other competent authorities when required to do so by law, court order, or other binding legal process. We may also proactively report data where we have a legal obligation to do so in connection with suspected financial crime or sports-integrity violations.
• Business Transfers: In the event that okbaze undergoes a merger, acquisition, or sale of all or substantially all of its assets, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the privacy terms applicable thereafter.

🍪 4. Cookies & Tracking

okbaze uses cookies and similar technologies (such as local storage objects) on okbaze.vip to ensure the platform functions correctly, to maintain your login session, and to collect anonymous usage statistics. We do not use third-party advertising cookies or cross-site tracking technologies.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential session and security cookies will prevent you from logging in to your okbaze account, as these cookies are required for the authenticated session to function. Disabling preference or analytics cookies will not affect your ability to use the platform.

okbaze does not use cookies to track your browsing activity on websites other than okbaze.vip, and does not participate in cross-site advertising networks or behavioural profiling systems.

🗂️ 5. Data Retention

okbaze retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply to the main categories of player data:

• Account & Registration Data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure, in accordance with standard financial record-keeping practice.
• KYC Identity Documents: Retained for a minimum of five (5) years from the date of verification or from the date of account closure, whichever is later. Copies are securely disposed of upon expiry of the retention period.
• Transaction & Wagering Records: Retained for a minimum of five (5) years from the date of each transaction. This data may be retained for longer if it is relevant to an ongoing dispute, investigation, or legal proceeding.
• Support Communications: Retained for a minimum of two (2) years from the date of the last communication in a given support thread.
• Technical & Server Log Data: Retained for a maximum of twelve (12) months from the date of recording, unless a specific log entry is flagged as relevant to a security investigation, in which case it may be retained for the duration of that investigation.
• Marketing Opt-In Records: Retained until you withdraw your consent or request deletion, plus a reasonable additional period to demonstrate compliance with your withdrawal request.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual player. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

⚖️ 6. Your Privacy Rights

As a player on okbaze, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please submit a written request to [email protected] from the email address associated with your okbaze account. We will acknowledge your request within five (5) business days and respond in full within thirty (30) calendar days.

• Right of Access: You have the right to request a copy of the personal data that okbaze holds about you, together with information about how it is used and with whom it is shared. We will provide this in a structured, readable format.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For changes to your registered name, date of birth, or national ID number, additional verification documentation may be required.
• Right to Erasure ("Right to Be Forgotten"): You may request that we delete the personal data we hold about you. Please note that this right is subject to exceptions — we are legally required to retain certain financial and identity records for defined minimum periods, and we cannot erase data that is necessary for the resolution of an open dispute or legal proceeding.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, if you contest the accuracy of data we hold while we carry out a verification check.
• Right to Data Portability: You have the right to request a copy of the personal data you provided to okbaze in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent (Marketing): Where okbaze processes your data on the basis of your consent — specifically for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
• Right to Object: You may object to the processing of your personal data where okbaze relies on legitimate interests as the legal basis for processing. We will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

🛡️ 7. Data Security Measures

okbaze takes the security of your personal data seriously. We maintain a range of technical and organisational safeguards designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. Key security measures in place include:

• TLS/SSL Encryption in Transit: All data transmitted between your device and okbaze.vip is encrypted using TLS 1.2 or higher. This protects your login credentials, payment details, and personal information from interception during transmission.
• Encryption at Rest: Sensitive personal data, including identity documents and payment account details, is stored in encrypted form on our secure servers. Encryption keys are managed separately from the data they protect.
• Access Controls: Access to player personal data within okbaze's internal systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational reason may access identifiable player data. All internal access is logged and audited.
• Two-Factor Authentication: Player accounts support SMS-OTP two-factor authentication to reduce the risk of unauthorised account access even in the event that a password is compromised. Players are strongly encouraged to enable this feature.
• Fraud Monitoring Systems: okbaze employs automated systems to monitor for anomalous login behaviour, unusual transaction patterns, and other indicators of account compromise. Suspicious activity triggers automated alerts and, where appropriate, temporary account holds pending review.
• Third-Party Security Audits: Our platform and data handling practices are subject to periodic security reviews. We apply patches and security updates to our systems in a timely manner upon identification of relevant vulnerabilities.

While okbaze implements robust security measures, no online platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure by using a strong, unique password, enabling two-factor authentication, and never sharing your account credentials with any third party. If you believe your account has been compromised, contact [email protected] immediately.

🔄 8. Policy Updates & Contact

okbaze reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, applicable law, or regulatory guidance. When a material change is made, the "Last updated" date shown at the top of this page will be revised accordingly. For significant changes, we may also notify active players by email or via an in-platform notification.

Continued use of the okbaze platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must cease using the platform and contact [email protected] to request account closure and data deletion in accordance with your rights under Section 6.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way okbaze handles your personal data, please contact our privacy team at the address below. We aim to respond to all privacy enquiries within five (5) business days during normal operating hours (Bangladesh Standard Time, UTC+6).

We welcome feedback on our privacy practices. If you feel that your privacy rights have not been respected, we encourage you to contact us directly in the first instance so that we may investigate and resolve the matter promptly.